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Can I Cancel broadband online rather then phone?

Joap1234
Visitor

‎17-10-2021 08:53 PM

I need to cancel my broadband in my property Uk but am out of the country in Africa and so calling the numbers is expensive. Is there an email address I can make the cancellation? Any advice appreciated thanks 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎17-10-2021 09:03 PM

EE provide no email contact & you cannot cancel online. Either:

  1. You may write to them giving your notice of cancellation at:

    EE Customer Services
    6 Camberwell Way
    Sunderland
    Tyne and Wear
    SR3 3XN
    United Kingdom

    Include your name, address, EE account number and/or EE landline number.

     

    Your 14-days notice will be taken from when they receive your letter.

  2. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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