Broadband - "Current capacity constraints"??
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29-11-2021 12:56 PM
Hi,
I recently joined EE with 4 sim only deals and will be looking to see if I'd be better off signing up to EE broadband or staying we BT.
I thought I'd see what speeds I can get via the EE website and I get this;
"Fibre broadband not currently available due to current capacity constraints"
What does this mean as I'm already on the BT Fibre 1 package.
Thanks in advance.
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29-11-2021 02:25 PM
It sounds like the cabinet is full and no spare ports.
Is there any more information available when you enter it in the BTW DSL Checker?
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29-11-2021 02:59 PM
Hi,
As BT own EE, I'm not expecting any changes to be made in the cabinet. With that in mind, I was hoping I'd just swap my BT router for an EE router, the same way I swapped from Sky to BT as the infrastructure is owned by BT.
Hope the below helps and thanks for your help.
45.7 | 34.8 | 12.1 | 7.2 | 30.7 | Available | Available | -- |
44.4 | 32 | 11.8 | 6.5 | 27.4 | Available | Available | -- |
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29-11-2021 03:13 PM
The chances are someone who is already waiting would get your port in the cabinet.
You could try giving the Broadband support team a call to see if they have any more information.
https://ee.co.uk/contact-ee/technical-support/broadband-landline
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29-11-2021 03:22 PM
Thank you
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29-11-2021 06:41 PM
The infrastructue is operated and maintained by Openreach which is separated from BT and run as an independant company.
A change of ISP necessitates a cease and desist order so the port becomes available to the next in line if there is a "wait list" as it says available then you shouldn't have a problem.
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29-11-2021 08:50 PM
Thanks, and I appreciate BT and openreach are separate companies.
I’ll talk with BT when my contract is up. 👍
