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Broadband gone down three days after landline

ianfreeman
Established Contributor
Established Contributor

‎04-10-2021 01:21 AM

My landline went down three days ago - an engineer is coming on Tuesday. My broadband was working fine until tonight when it too went down. Is it fair to assume that the two issues are connected and that the Openreach engineer will be able to fix it? 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎04-10-2021 03:29 AM

Probably preparing to fix it now. If it worked once OR will be able to fix it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
ianfreeman
Established Contributor
Established Contributor
In response to XRaySpeX

‎06-10-2021 12:18 AM

Just to update. Highly efficient service by both EE and BT Openreach. Engineer visited today and sorted the problem in a few minutes.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to ianfreeman

‎06-10-2021 12:59 AM

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted. What was the issue?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
ianfreeman
Established Contributor
Established Contributor
In response to XRaySpeX

‎06-10-2021 12:15 PM

It's all a bit boring, but I live in a huge block of 677 flats and we have various BT boxes full of incomprehensible (to us!) wiring scattered around the basement of the building. The Openreach engineers who come here are familiar with the block and the elderly cabling system which dates back to the late 1930s. 

Yesterday the engineer found that one of the two wires to my landline had come loose, possibly because another engineer working in the box had removed it by accident. He replaced it and all was well.