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08-12-2021 10:35 PM
Hi
im unable to connect to my broadband, as my phone line seems to be not working! Can’t get through to line service provider, any suggestions?
Thanks
08-12-2021 11:09 PM
Give them a call in the morning, or use txt service to report a fault on the line.
08-12-2021 11:10 PM
Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB? How long has this been happening?
What lights are showing on the router?
What does it say after you log into the router:
Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?