Broadband box is broken

Davidoff2224
Established Contributor
Established Contributor

‎20-07-2021 03:26 PM

Hi My EE box for the Internet is showing a red light not sure why the top it is showing green then my ee Internet is showing red then my next one down is showing nothing then the last one down is showing green is there anything I can do to fix it

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29 REPLIES 29
Davidoff2224
Established Contributor
Established Contributor
In response to XRaySpeX

‎20-07-2021 04:22 PM

I clink on the link and it is broken

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Davidoff2224
Established Contributor
Established Contributor
In response to Davidoff2224

‎20-07-2021 04:24 PM

And it says this can't be reached at the moment please can you help me not sure how to look at my status 

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Davidoff2224
Established Contributor
Established Contributor
In response to Davidoff2224

‎20-07-2021 04:29 PM

Please look at the box no one is helping me 

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XRaySpeX
EE Community Star
EE Community Star
In response to Davidoff2224

‎20-07-2021 04:30 PM - edited ‎20-07-2021 04:32 PM

The link is not broken. It works directly here.

 

What about the landline phone I asked about?

 

I'm trying but you are not helping me. I'll leave you to it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Davidoff2224
Established Contributor
Established Contributor
In response to XRaySpeX

‎20-07-2021 04:37 PM

My speed is 73 and 36 my Internet is

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Davidoff2224
Established Contributor
Established Contributor
In response to Davidoff2224

‎20-07-2021 04:39 PM

And I don't have a landline number or a landline

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XRaySpeX
EE Community Star
EE Community Star
In response to Davidoff2224

‎20-07-2021 04:58 PM

So you can see the Status page & you do have BB. The BB light must now be Green. Is the Internet light now also Green?

 

Now post an image of the Internet section on the initial Status page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Davidoff2224
Established Contributor
Established Contributor
In response to XRaySpeX

‎20-07-2021 05:10 PM

No the broadband is still on red and my Internet I haven't got a light atal 

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XRaySpeX
EE Community Star
EE Community Star
In response to Davidoff2224

‎20-07-2021 05:12 PM

Then where did you get those speeds from?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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pip11
Scholarly Contributor
Scholarly Contributor
In response to Davidoff2224

‎21-07-2021 08:54 AM

Which exchange are you connected to?

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