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Bose QuietComfort 35 Wireless Headphones II

TexasPete1977
Explorer

‎29-06-2020 05:35 PM

I've been trying to add these to plan but when I select the 'buy now pay pay later' I either get the 'SORRY, OUR ONLINE SHOP IS NOT AVAILABLE RIGHT NOW' or it's not in the add to plan page. I've tried phoning but there is no option to add accessories. Can anyone shed any light on what is wrong or whether I'm able to add these or not. 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎29-06-2020 06:20 PM

Hi @TexasPete1977 

 

I think the message speaks for itself. If you call EE CS on 150 you can speak to an agent who can add to your plan if the accessory is available.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
TexasPete1977
Explorer
In response to Northerner

‎01-07-2020 06:08 PM

I've tried to use 150 but there is no option to add accessories to my plan. I want to speak to someone but I have to go through lots of options about billing, cancellation etc. but nothing to speak to anyone. If I hold the line it just directs me back to the main menu. All I want to do is add the Bose QC35 11 to my plan, ideally online but this doesn't work. 

0 Helpful
Katie_B
EE Community Support Team
In response to TexasPete1977

‎02-07-2020 08:13 AM

Hello @TexasPeter1977. 

 

I have sent you a private message when you have a moment please take a look and get back to me. 

 

Katie 🙂

0 Helpful