Replacement pay as you go sim

[Swall]

Hello I ordered a replacement SIM card for my step dad over a week ago, does anyone know how long it takes to arrive? 

[Chris_B]

@Swall   SIM cards are sent out 2nd class Royal Mail. 

[Swall]

Ok thank you my stepdad believed it had been stolen 

[Jon_K]

Hi @Swall.

Welcome to the community.

If you don't receive your SIM card in the next few days, I'd recommend contacting our Customer Care team so they can order another one for you.

As @Chris_B mentioned, they are sent in second-class post.

Jon

[Swall]

Thanks Jon 

[Swall]

Nobody answers the phone 

[Christopher_G]

Hi @Swall

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

You should be able to get through after a short wait.

Chris