Delivery confirmed but no updates.

[Sam1312]

I seem to be having the same issues as quite a few people on here in that I've ordered a phone and recieved a confirmation. It says that dispatch is one day and that you'll receive a text the day before but I ordered 3 days ago and haven't heard anything yet. It'd be nice if the delivery times were what you claim them to be as I expected the phone to be dispatched by now and I'm not returning to this address for another few months so I don't have time to be waiting here for phone for ages.

[Northerner]

Hi @Sam1312 

Have you checked your junk/spam folder?

You can then check EE delivery checker. 

Thanks

[Sam1312]

Yeah, I've already checked both of those and there's nothing, they said they'd text me the day before delivery anyway and I haven't heard anything.

[Leanne_T]

Hi @Sam1312

Thanks for coming to the community.

Could you let me know what phone you have ordered, including colour and size?

Also, was this an upgrade?

Thanks.

Leanne 🙂

[Sam1312]

Hi,

It's a cloud blue samsung galaxy s20, 6.2" and yes it's an upgrade.

Thanks,

Sam.

[Leanne_T]

Thanks for the quick reply @Sam1312

If you ordered the Samsung Galaxy S20,128GB, this is showing in stock on the EE Shop.

To get your order looked into please get in touch with our Mobile Care team, they will be able to give you an update on your upgrade.

Let me know how you get on 🙂

Leanne.

[Sam1312]

I've just been on live chat and got asked the same security questions twice and them got told they cant help because they're from the wrong team and I can't get through to the number they've sent me. I'm not sitting on hold for hours, I just want my phone😂 Loads of people have being having the same problem. This is ridiculous.

[Leanne_T]

Hi @Sam1312

Thanks for coming back to me.

You can call us on 150 from an EE phone, or 0800 079 8586 from any other phone and the team will help you get this looked into.

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Thanks.

Leanne.

[Sam1312]

Hi,

I've tried that, I'm not willing to sit on hold for hours to get a phone I've paid for, I don't have to do that if I order something from anywhere else.

Thanks,

Sam.

[Leanne_T]

Hi @Sam1312

I am very sorry I have no account access on the community.

Our Mobile Care team will be able to help you get the order looked into.

Thanks.

Leanne.