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Blue Light

sarahlil
Investigator
Investigator

‎27-10-2021 01:51 PM

Im trying to register my blue light card but keep gettign the message - 

 

Thanks for giving us your ID card. Unfortunately, we won’t be able to use this one as we’ve been unable to identify the details in the image. The following supporting information has been provided by the team:

" Please refer to Blue Light Discount terms for adding EE Perk "

 

What can i do, i have re attachment a PDF which is very clear ?

 

KR

Sarah 

0 Helpful
5 REPLIES 5
Jon_K
Former EE Employee

‎27-10-2021 04:00 PM

Hi @sarahlil.

 

Welcome to the community.

 

Do you have any other forms of ID for your work that you could try uploading instead?

 

Does your Bluelight Care have your name on?

 

Jon

0 Helpful
sarahlil
Investigator
Investigator
In response to Jon_K

‎27-10-2021 04:31 PM

Hi,

clearly has name on and very clear picture sent, have tried re uploading a few times.
only other ID would be work ID ?

Sarah
0 Helpful
Jon_K
Former EE Employee
In response to sarahlil

‎27-10-2021 05:17 PM

Thanks @sarahlil.

 

Could you try uploading your work ID instead?

 

Jon

0 Helpful
sarahlil
Investigator
Investigator
In response to Jon_K

‎29-10-2021 09:05 AM

still not working !

is the discount actually available as I see a lot of people have the same issue 🙁

Sarah
0 Helpful
Jon_K
Former EE Employee
In response to sarahlil

‎29-10-2021 11:13 AM

Thanks @sarahlil.

 

Are you trying to sign up through EE Perk using your work ID?

 

This error seems a little different to usual.

 

Jon

0 Helpful