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Mast not working

Telecaster72
Visitor

‎29-10-2021 11:24 AM

My ee mast was not working for three weeks, but my direct debit still went out. Do i get a refund or credit for the time i could not use my home broadband?

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎29-10-2021 11:29 AM

What mast? EE Home BB doesn't use masts. It's not on the mobile network.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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