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Pack paid for but no data or unable to call
I have a pack which I purchased on monthly standing order. The payment has come out from my bank account. My online account says that I have the services until the 27th of April but when I text AL150 it says my last payment was the 27th of February. ...
How to cancel order without phoning? Can't get through on phone as not EE custom
Hi, How do you cancel nintendo switch 2 preorder without phoning up? I ordered 1 today at 10am, no order confirmation until 5pm. Had an awful experience with EE customer service all day, both live chat and phone wouldnt help me as I'm not an EE custo...
Cancel order
Hi I want to cancel a recent order and don’t wanna switch anymore no one answering the phone to me was wondering can someone n help me with this please thank you getting charged to leave my current provider can’t pay that thanks
EE Tech Support (150) asked me to enter my Card Details and CVC over the phone
Why did they do so? Is it safe and secure? They said it was for a credit check when I was changing my mobile plan. We are told to never share our CVC (3 digits in the back of our card) with anyone over the phone.
Resolved! Flat number doesn’t appear in delivery address as well as no confirmation email
Hello, I’ve made a purchase today through EE and I’m expecting to receive a product soon. Nevertheless I have two concerns, firstly I haven’t received a confirmation email and secondly my flat number doesn’t appear in the orders section which is real...
Resolved! Phone Broke abroad with eSIM - what do I do?!
Hi all, I really appreciate any advice on this topic as I'm a bit lost. I am currently in Singapore and I dropped my pixel - it hit wrong and the screen flashed for a bit then went black. I am going to buy a new phone tomorrow, but I had an eSIM and ...
Re: Is it just me or is ee phone signal poor
I've noticed a huge degredation in network coverage in the past few months. The network civerahe checker indicates I should get excellent coverage at home, but I currently get 1 bar, and sometimes that drops out! I travel around the country a lot a...
Xbox Game Pass code not received - Xbox Series S bundle
Hi, I purchased the Xbox Series S bundle (with EE game card and Xbox Game Pass) on 23rd March, I received my EE game card almost immediately by text but haven't heard anything else about the Xbox Game Pass. I spoke to customer services on the phone l...
Porting length
Hi all,I've just moved to EE and inserted my new SIM. Had all the usual texts come through but it also says they will transfer my new number by 6pm 06/05. This seems a long time. Is this just a generic date or could it really take that long?
