Becoming Primary Account Holder

[TheM4rshmellow]

In 2019, my mother bought me a new phone for my birthday, and as such she was the primary account holder associated with the phone. 

Unfortunately, shortly after, she passed away. I have now decided that I would like to upgrade, but I cannot do that as only the primary account holder can upgrade.

Would anyone be able to tell me how I make my account the primary account? Thanks

[XRaySpeX · Accepted solution]

Closing the account of someone who’s died

Use the online form to tell us about an account holder's death.

We’ll need:

• the account holder’s name and number
• a number to contact you on 

When an account holder dies you can either:

• disconnect their broadband or number and close their account
• transfer the connection or number to someone else