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BT sport

dghughes
Explorer

‎24-08-2021 08:01 PM

I still can’t log into BT sport. I spent a hour on the phone to EE technical support on Saturday. 2 days later and I still can’t log in and now btsportadmin@ee.co.uk aren’t replying to my emails. Not exactly great customer service!…

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎24-08-2021 08:43 PM - edited ‎24-08-2021 08:43 PM

Hi @dghughes 

 

Did you follow the set up guide? What did EE say when you spoke to them?

 

https://ee.co.uk/help/help-new/offers-and-services/bt-sport-entertainment-packs/how-do-i-set-up-my-b...

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
dghughes
Explorer
In response to Northerner

‎24-08-2021 10:19 PM

EE didn’t give a very expansive explanation. I was using BT sport fine last season and am looking to set it up for this season. Just can’t log in. Tried to reset my but the BT/EE link doesn’t recognise my email address I get an error code NCE-005

0 Helpful
Christopher_G
EE Community Support Team
In response to dghughes

‎25-08-2021 08:28 AM

Hi @dghughes

 

Looking that error up online, it seems that the problem is with linking your BT ID and your BT Sport subscription

 

If you still haven't heard a reply from BT, I'd recommend calling our technical support team again for an update.

 

Hopefully they can help get this sorted for you soon.

 

Thanks


Chris

0 Helpful