BT sport

dghughes
Explorer

‎24-08-2021 08:01 PM

I still can’t log into BT sport. I spent a hour on the phone to EE technical support on Saturday. 2 days later and I still can’t log in and now btsportadmin@ee.co.uk aren’t replying to my emails. Not exactly great customer service!…

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎24-08-2021 08:43 PM - edited ‎24-08-2021 08:43 PM

Hi @dghughes 

 

Did you follow the set up guide? What did EE say when you spoke to them?

 

https://ee.co.uk/help/help-new/offers-and-services/bt-sport-entertainment-packs/how-do-i-set-up-my-b...

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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dghughes
Explorer
In response to Northerner

‎24-08-2021 10:19 PM

EE didn’t give a very expansive explanation. I was using BT sport fine last season and am looking to set it up for this season. Just can’t log in. Tried to reset my but the BT/EE link doesn’t recognise my email address I get an error code NCE-005

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Christopher_G
EE Community Support Team
In response to dghughes

‎25-08-2021 08:28 AM

Hi @dghughes

 

Looking that error up online, it seems that the problem is with linking your BT ID and your BT Sport subscription

 

If you still haven't heard a reply from BT, I'd recommend calling our technical support team again for an update.

 

Hopefully they can help get this sorted for you soon.

 

Thanks


Chris

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