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Awaiting verification for upgrade

Aidanellis9
Visitor

‎17-10-2021 04:57 PM

I’ve recently upgraded to the iPhone 13 on Thursday 14th October and still haven’t received delivery information although I selected the 24hr delivery option. On the tacking link it says awaiting verification. Can someone explain what this means and give me a delivery date please.

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎17-10-2021 05:25 PM

Hi @Aidanellis9 

 

You will be in a queue as there are no iphones or very few, like many electronic devices. Just search the forum. 

 

When your delivery is due you will receive a text the day before from DPD. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
emmarshx
Visitor

‎17-10-2021 06:18 PM

I upgraded to the iPhone 13 on 7 October and my delivery is due 22 - 26 October, just to give you an idea of how long you might be waiting. I ordered the pink 256gb standard iPhone 13. 😊

0 Helpful