Awaiting order number

[Kate_xo]

Hi 

I ordered a new phone on Saturday 29th November and whilst I’ve received my EE recycle pack, I haven’t had a confirmation email with an order number.

I am aware we’re is a delay in the iPhone 12 Pro being sent from Apple and dispatched from EE but I’d like an order number so I can track.

Thanks  

[Jon_K]

Hi @Kate_xo.

Welcome to the community.

Could you check your junk/spam folders for a confirmation email?

If you still don't have one, you could try getting in touch with our live chat team so they can provide you with your order number.

Jon

[Kate_xo]

Hi not in my junk folder either 

[Jon_K]

Thanks for checking, @Kate_xo.

I'd recommend getting in touch with our live chat team so they can check your account and give you your number.

Jon

[Kate_xo]

Hi

every time I try get on live chat it directs me to call 150, which I suspect is because I'm a business customer. surely it shouldn't be this hard to get an order number. 

thanks 

[Katie_J]

Hello @Kate_xo. 

Thanks for trying. 

Please follow the advice provided and give us a call. A member of our business team will be able to provide you with your order details. 

Take care, 

Katie 🙂