Awaiting my order!

[Lskinner]

Hi, 

please help. 

I ordered my upgrade on Saturday and selected for 24 hour delivery. 
I am still waiting for my new phone. 

It is the new Samsung Z Flip. 
mall I have had is a text with a link and it is stuck on awaiting confirmation. 

You took my money the day I ordered, my husbands phone was with us in less than 48hrs. Where is mine???

[Leanne_T]

Hi @Lskinner

Thanks for coming to the community. 

Which model size and colour did you order? 

Speak soon 🙂

Leanne.

[Lskinner]

Hi @Leanne_T 

Thanks for your message 😁.

Samsung Z Flip3 5G 128GB Lavender Is what I ordered on Sunday. 

Cheers

[Leanne_T]

Thanks @Lskinner

This model is currently showing Available to order, Usually despatched within 14 days.

Once your order has been received and dispatched you will be contacted by DPD with delivery details. 

Thanks 🙂

Leanne.

[Lskinner]

Hi @Leanne_T 

Thank you for that but that does not help me. 

when I ordered, it was in stock and I took a screenshot. The delivery options were 24hr once confirmed. 

it has been confirmed and like I say, in stock when I ordered so your comment does not help me. 

Thank you anyway. 

[Joeyjo97]

Having a similar problem, they're obviously telling porkys on dispatch time, 😤

[Lskinner]

@Joeyjo97 right!!!! 

🤬

[Leanne_T]

Hi @Lskinner @Joeyjo97

If you get in touch with our Mobile Care team they can check the orders for you and give you an update. 

Leanne.