Are you tied to Network?

Purpleheart
Investigator
Investigator

‎08-10-2021 11:53 AM

Hi,

 

I have found my old phone & want to use it for work purposes only. Does anyone know if the handset is tied to EE? If the handset is tied to EE how do you unlock it to allow you to use a different network, please?

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎08-10-2021 12:02 PM

@Purpleheart  The device is going to be locked to EE you can request it to be unlocked.  Please read THIS on how to make the unlocked request.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎08-10-2021 12:15 PM

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

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