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16-10-2020 02:19 PM
Hi there,
Placed my Pre-order and got a confirmation email with an XO number. However the one off-fee is yet to leave my bank. Should i worry?
16-10-2020 03:25 PM
Hi @TheGavnor
Thanks for posting and for pre-ordering with us 🙂
Was the payment for the device or an early upgrade fee?
Does this show as a pending payment?
Thanks 🙂
Leanne.
16-10-2020 03:33 PM
Hi Leanne.
Was an anytime upgrade but as over 12 months there was no fee, just a £50 handset fee. As I said have confirmation email but I’m worried now 😕
16-10-2020 03:33 PM
No not showing as pending either
16-10-2020 03:47 PM
Hi @TheGavnor
If you would like to get your order checked, please give us a call on 150 🙂
The team will be happy to check this for you, so you don't need to worry.
Let me know how you get on 🙂
Leanne.
16-10-2020 03:50 PM
Hi,
they told me earlier not to worry. Naturally I’m concerned though as wanted for release day 😕
16-10-2020 04:21 PM - edited 16-10-2020 04:23 PM
16-10-2020 04:45 PM
Apparently they can’t access of this currently. Naturally I’m concerned as have no idea if my order has gone through and nobody seems to be able to even find this out.
should I reorder?
16-10-2020 04:49 PM
16-10-2020 04:53 PM
When is the Apple 12 pro max available?