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Annual upgrade order

Fincheyy
Investigator
Investigator

‎01-01-2021 01:25 PM

Hello! I ordered an IPhone 12 Pro Max on the 9th December as my annual upgrade, had no confirmation of dispatch or even an order confirmation email! What’s the best way to get this sorted? Thanks in advance.

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎01-01-2021 02:40 PM

Hi @Fincheyy

 

Welcome to the community. 

 

Which colour and memory size did you choose?

 

Chris

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Fincheyy
Investigator
Investigator
In response to Christopher_G

‎01-01-2021 02:47 PM

Hello Chris,

 

I ordered the Graphite model with 512Gb memory! 

thankyou for your reply.

 

Dan.

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Christopher_G
EE Community Support Team
In response to Fincheyy

‎01-01-2021 02:51 PM

Thanks @Fincheyy

 

The latest guidance is that we'll deliver as soon as we get stock from the manufacturer.

 

DPD will be in touch when it's ready to deliver. 

 

Thanks for your patience so far.


Chris

0 Helpful
Fincheyy
Investigator
Investigator
In response to Christopher_G

‎01-01-2021 02:53 PM

Oh I see! That’s a real shame as it was showing in stock at the time of ordering, is it possible to change for a model that is currently in stock? 

0 Helpful
Christopher_G
EE Community Support Team
In response to Fincheyy

‎01-01-2021 03:13 PM

I'm sorry to hear that, @Fincheyy. It must have been an error on the website.

 

Yes, our Mobile Care team on 150 will be able to amend your order and run through some options that are in stock.


Chris

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