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Community Activity
Home delivery, store address.
I’ve ordered an Apple Watch and selected home delivery, all the order confirmations show that it is for home delivery, but the delivery address appears to be my local EE store. I can’t speak to anyone about this, I can’t cancel the order or amend the...
EE App shows Full Fibre is here - Yet when upgrading only getting FTTC plans
As per title:Is this a mismatch between the app and online account as when I follow Upgrade Now I only get presented with FTTC plans not full fibre.There has been recent activity by a company called Comm Plex laying fibre and installing CBT's on pole...
Ee tv
Received email saying I'm good to go..get started with EE TV. Set up router and box but when tuned says no channels? Broadband connection says I'm connected
Can I use a spare SH31B as wired extender?
I recently had to have my SH31B router power supply replaced and because it failed at exactly the worst time - 3pm on Saturday of a bank holiday weekend, I found a cheap replacement router on eBay that I could pick up the same day to keep myself conn...
5G hub crawls to a halt
I've been using the "Smart 5g Hub" (the lack of an actual clearly defined model identifier is annoying) for a few months, and while I should be getting consistent speeds, it is regularly slowing to a complete halt, scooping down to speeds of less tha...
DTMF / touch tones do not work when roaming in the US
Hey everyone,I have a very strange, but entirely repeatable, problem when roaming with my EE plan in the US. I use a Google Pixel 7 Pro, but I remember experiencing this with a Pixel 6 Pro too back when I had that device.Whenever I am Stateside, any ...
Unlock code to use anotyer SIM in an old device
So I've looked at previous chats and it seems to be a common issue. I used my IMEI to get my unlock code, great.Received an email that jist shows me how to get the IMEI unlock code, which I have.I'm trying to unlock my device to use another network S...
Sim card issue
Dear Sir/Madam, I've pay as you go sim card with the number ****, I've topped up the sim but my phone number won't allow me to use it. I can't make any call or send/receive any messages. Can you please reset this phone number as I would like to ke...
Fails to log in to some internet connected apps (e.g. steam, qobuz)
I wonder can anyone help...Recently I have problems connecting to some online applications that do not use browsers, and also with the duckduckgo browser.Steam : I can log in to Steam and browse the system and get games, but when I try to run one of ...
EE Fraud / Sony PlayStation Unauthorised payment
HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...
