I ordered the phone via customer services on the 25th of November and 5 weeks later still no phone.
I understand delays with what’s going on in the world but getting concerned now. Rang customer services 2 weeks ago and they couldn’t provide any update at all.
Due to limited stock availability, we are fulfilling all orders for the iPhone 12 Pro Max 512GB Pacific Blue on a first come first serve basis and are working with Apple to get this to you as soon as possible.
Ouch. I thought I was waiting a while. I ordered mine on the 2nd of December. Not a single email or communication from EE since then. Consumer laws in the UK say that goods have to be delivered within 30 days. If anyone at EE reads this can they explain why there’s no info? Someone needs to at least communicate with us, tell us where we are in the queue and what the updated times are. Just a call or an email. It can’t be that hard. I do hope I’m not going to pay for a handset I don’t own or maybe hasn’t been made yet. EE needs to be open and honest about expectations or loose custom. Even worse is the fact that we’ve waited so long that we are past any cooling off period on our contract.
