An account holder for this number already exists

[Will2015]

Ok so I use pay as you go and don't usually top up via the ee app/online I usually go outside to a shop and ask for a code and do it that way but doing it that way is a lot more inconvenience so I tried to log in to my account but since I never use it I forgot all of the login information so I decided to make new one but I can't add my number to it and keep getting this message "an account holder for this number already exists" what do I do?

[Leanne_T]

Hi @Will2015

Thanks for coming to the community. 

If you get in touch with our Mobile Care team they will reset your details for you, so you can register for a new My EE account.

Thanks. 

Leanne 🙂

[ADIS]

Hi there,

I've been heaving same issue with my account.

I cannot add my Pay as you go number to my account.

"An account holder for this number already exists."

[Christopher_G]

Hi @ADIS

Welcome to the community.

I'd recommend speaking to our Mobile Care team. They'll be able to help you get the accounts linked properly.

Chris