Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Adding data

IslaG
Visitor

‎18-12-2021 02:22 PM

Hi,

 

I have just done an add on to my account ready for when I arrive back in the UK on Sunday. It was the 5GB (30 days). It has been added, however, on my account it says I only have 750MB. Why does it not say 5GB?

 

 

0 Helpful
2 REPLIES 2
bristolian
Legend
Legend

‎18-12-2021 02:54 PM

Hi @IslaG 

 

If you text AL or BALANCE (both do the same) to 150, what do you get by response?

XRaySpeX
Grand Master
Grand Master

‎18-12-2021 07:06 PM

Where are you? If outside EU it won't show until you are back in UK as it's not valid where you are.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful