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Itemised call and message logs

Mama21
Explorer

‎17-12-2021 03:36 PM

I went online to view my call and message logs on my account and the information last recorded was on 11 Dec. Have deleted and reinstalled app but information remains the same. Any ideas?

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎17-12-2021 03:43 PM

@Mama21 : Are you paying for Itemised Billing? That's the only way you'll see them in your bills. Was 11 Dec your last billing date? You'll see this month's in your next bill.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star
In response to XRaySpeX

‎18-12-2021 01:52 PM

There is an option on the mobile app to view usage since your latest bill, but I can't find the matching option on the website.

0 Helpful
mikeliuk
Ace Contributor
Ace Contributor

‎18-12-2021 01:59 PM

Hi @Mama21 ,

 

Does the Usage page have itemized usage populated for you? https://myaccount.ee.co.uk/app/usage-since-latest-bill

 

I don't pay for itemized usage so don't know whether the "See your itemised usage" section would be populated or not. 

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to mikeliuk

‎18-12-2021 06:39 PM

@mikeliuk wrote:

I don't pay for itemized usage so don't know whether the "See your itemised usage" section would be populated or not. 

Yes, you do! Just look at where you told OP & say "Yea" or "Nay".

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful