Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

App continually crashing & website regularly logs me out before I complete...

rodneyee
Visitor

‎13-11-2021 01:56 PM

I can never successfully make use of the EE app and continually get an error message before I can complete my actions. Also, the EE website regularly logs me out before I choose to leave.

 

My computer is an Acer Chromebook. My mobile phone is a Samsung A5.

 

Can someone advise, please?

 

Thank you.

3 REPLIES 3
Jon_K
Former EE Employee

‎13-11-2021 02:50 PM

Hi @rodneyee 

 

Welcome to the community.

 

What error message are you getting?

 

Have you tried clearing your cache and cookies on the computer?

 

Jon​​​​​​​

0 Helpful
clairejdavies
Visitor

‎19-11-2021 06:25 AM

I'm having exactly the same problem. Can't give me info on data left - same on website as well as app. 

0 Helpful
Katie_B
EE Community Support Team
In response to clairejdavies

‎19-11-2021 08:12 AM

Hello @clairejdavies. 

 

Thanks for coming to the community. 

 

I am sorry to hear this is happening. 

 

Have you tried deleting the app and redownloading?

 

Speak soon, 

 

Katie 🙂

0 Helpful