App continually crashing & website regularly logs me out before I complete...

[rodneyee]

I can never successfully make use of the EE app and continually get an error message before I can complete my actions. Also, the EE website regularly logs me out before I choose to leave.

My computer is an Acer Chromebook. My mobile phone is a Samsung A5.

Can someone advise, please?

Thank you.

[Jon_K]

Hi @rodneyee 

Welcome to the community.

What error message are you getting?

Have you tried clearing your cache and cookies on the computer?

Jon​​​​​​​

[clairejdavies]

I'm having exactly the same problem. Can't give me info on data left - same on website as well as app. 

[Katie_B]

Hello @clairejdavies. 

Thanks for coming to the community. 

I am sorry to hear this is happening. 

Have you tried deleting the app and redownloading?

Speak soon, 

Katie 🙂