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15-12-2021 10:51 AM
My brother gave me his iPhone6 that he had with an EE contract. I have a Vectone Sim operating on the EE network. Will EE allow the phone to be activated for this purpose? can this be done if we go in to an EE shop?
15-12-2021 11:04 AM
Hi @JohnLowrie ,
You may wish to coordinate with your brother on getting that phone unlocked if it is not already unlocked. https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to...
An unlocked mobile phone is generally more useful and valuable, especially in emergency situations.
15-12-2021 11:56 AM
@JohnLowrie : Where did he himself get this device itself originally? Did he buy it himself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.
17-12-2021 01:05 PM
17-12-2021 01:12 PM - edited 17-12-2021 01:16 PM
@JohnLowrie Ofcoms ruling is selling locked phones nothing about devices sold before this date there is a big difference.
you can request the device to be unlocked. Your brother can request the device to be unlocked.
the device needs to be unlock to use that network regardless if that network operator uses E E to supply its customers a signal. No EE shop can help you with this the device has to be unlocked.
if the device is network blocked ie blacklisted then that device will remain blacklisted until the original owner of the device gets in touch with EE, However if the device was ever replaced via insurance then it will never have the blacklist removed as you will be trying to commit fraud as the device has already been replaced under insurance policy.
and if you click THIS you’ll see you had replies for your other thread.
17-12-2021 01:47 PM - edited 17-12-2021 01:51 PM
Hi @JohnLowrie ,
You may wish to coordinate with your brother on getting that phone unlocked if it is not already unlocked. https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to...
An unlocked mobile phone is generally more useful and valuable, especially in emergency situations.
Just as a sanity check, is that mobile definitely network locked? Have you checked whether your SIM works in it? (In case it's not obvious, these questions are distinct and do not address exactly the same thing.)