Devices

Phone repair in Sheffield

The store has had my wife’s phone for a simple repair for over 2 weeks. There are no tracking updates and the store aren’t answering the phone…Any ideas?

Resolved! Formal Complaint – Misleading Information Regarding iPhone 17 Pro Max Order

Dear EE Customer Relations Team, I am writing to raise a formal complaint regarding misleading information I received when placing an order for an iPhone 17 Pro Max. During my initial call with your sales advisor, I was informed that if I chose the i...

Resolved! tracking number not working.

Has anyone had issue with the tracking number, when i put it in every time it says i timed out. and says my order should be shipped in 2 working days and should get text/email of updates, but i had nothing though since Wednesday 16th July.my phone i...

Resolved! Apple Watch Ultra 3 won’t have 5G

I received my Watch Ultra 3 today and as i suspected only has 4G. Called EE to be told that no watch plans currently support 5G. Spoke to a manager aswell to confirm and its true. At the moment although the watch is 5G compatible we are stuck with 4G...

Resolved! iPhone 17 Pro and Pro max Pre order Thread / that time of the year again.

Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch, as you all know the apple event is going on live right now and they are presenting the new iPhones and Apple Watches, I have made this threa...

No network available when wifi switched on.

Hi Since updating my Samsung S24U in October 25 I have been having issues with making and receiving phone calls in the at work. I have wifi calling switched on, and when I try to make a call I get a message saying no network available. If I turn off ...

Inquiry about higher upfront payment option for Apple Watch Ultra 3

Dear EE Customer Support,I would like to ask whether it’s possible to order the Apple Watch Ultra 3 on a subscription plan while paying a larger upfront amount than usual.Specifically:What is the maximum upfront payment allowed in this case?Would thi...

Dispatch

Ordered a s25 well over 24 hours ago, only email I've had is successful order? Had this been accepted if so why has it not been dispatched

Wi-Fi calling

My Samsung phone has wifi calling activated. However call quality is very poor even when I am close to my homehub. Does anything setting have to be made on my homehub or on my EE account to make it happen?

Resolved! iphone 17 pro max pre-order, help

Hi,I pre-ordered an iPhone 17 Pro Max on September 13, 2025 and received an email confirmation, but when I try to check the order status, the EE website can’t find it. I don’t understand—will it only be visible after the phone has been shipped? I jus...