Devices

Status

Hello, I placed an order for IPhone 17 Pro Max 256 in Silver yesterday via telephone. I got an email confirmation saying it’s confirmed. But I cannot track order? No dispatch email either, when is this due to be delivered? prior to contacting you via...

Im looking to be upgrade but the website is showing no options

I'vee had nothing but stride trying to actually log in to t he website and app. Finally sorted it. I'm looking to upgrade as my battery Pixel 7a is shocking, but the websites saying there's no upgrade options! Never known that. Any ideas?

No SIM

Hi, One second i was in b&m updating the b&m app so I could scan a pillow, the next thing I know my phones telling me I've got 'no sim, no service' checked the sim manager and no sim is showing.I've tried to just turn the phone on and off, airplane m...

Resolved! Good as new Galaxy A56 won't work

Hi, I upgraded to a good as new Galaxy A56 earlier this week, and it just seems to be a dud. These are the issues I'm having:1. It keeps saying fingerprint data corrupted so I can't sign in, and have to keep restarting (at least ten times today). I h...

Cannot add watch sim due to what I assume is a log in issue.

I have a Full Works plan and a new LTE Smartwatch. I go through the setup to the point where it asks me to Log In to EE to buy/activate the sim for the watch and once I put my Email in I just get the spinning/loading EE symbol thing and nothing else ...

Honor redemption

I will never ever take a honor product again......ordered magic pro 8 good enough phone .....but redemption items were in league of the open...magic pad 3 , watch, charger ... Did redemption on day it open 22nd of January.... Not heard anything now a...

Resolved! S26 Ultra order get Buds 3 Pro for £1 issue

Hi, I ordered and received my S26 Ultra yesterday 11/3/26 and I'm still yet to receive a voucher for the Buds 3 pro am I the only one with this issue?

Resolved! Sim

I need to send my phone for repair but I currently have an eSIM. I have my old phone but how can I transfer back to a physical sim?

Interactive Diagnostic Tool?

Hi - I am having a problem with the brightness on my phone so thought I’d try out the EE Interactive Diagnostic Tool on the website and now I think I am going mad - please could somebody have a look and confirm that iPhone 16 doesn’t appear on the de...

Resolved! Phone states 'connected without internet'

Hello. I have a Samsung S23 FE. Recently, I lose WIFI every so often and it says ‘connected without internet’. Other family members phones are ok. I have done all the Dr Google suggestions from changing DNS on my router and on my phone, to a complete...