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Account

zaiden26
Investigator
Investigator

‎15-09-2021 09:58 AM

Why is my account not under my name if I asked for it to be changed?

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎15-09-2021 11:17 AM

Hi there @zaiden26

 

Welcome to the community. 

 

Did the account holder call us with you available to request a change of ownership so the account would be in your name?

 

If so, how long ago was this requested?

 

Leanne 🙂

0 Helpful
zaiden26
Investigator
Investigator
In response to Leanne_T

‎15-09-2021 12:08 PM

I spoke to few people few different occasions and was then told account holder has a password which I must retrieve from him in order for change of ownership I did at that time provide them with the password and they said it’s correct and took my bank card details 

0 Helpful
Leanne_T
EE Community Support Team
In response to zaiden26

‎15-09-2021 12:24 PM

Thanks @zaiden26

 

When was this all processed for you? 

 

Leanne.

0 Helpful
zaiden26
Investigator
Investigator
In response to Leanne_T

‎15-09-2021 12:42 PM

About 2/3 weeks ago 

0 Helpful
Leanne_T
EE Community Support Team
In response to zaiden26

‎15-09-2021 12:44 PM

Thanks @zaiden26

 

If you give us a call on 150, the team can check the account for you 🙂

 

Leanne.

0 Helpful