Account

[zaiden26]

Why is my account not under my name if I asked for it to be changed?

[Leanne_T]

Hi there @zaiden26

Welcome to the community. 

Did the account holder call us with you available to request a change of ownership so the account would be in your name?

If so, how long ago was this requested?

Leanne 🙂

[zaiden26]

I spoke to few people few different occasions and was then told account holder has a password which I must retrieve from him in order for change of ownership I did at that time provide them with the password and they said it’s correct and took my bank card details 

[Leanne_T]

Thanks @zaiden26

When was this all processed for you? 

Leanne.

[zaiden26]

About 2/3 weeks ago 

[Leanne_T]

Thanks @zaiden26

If you give us a call on 150, the team can check the account for you 🙂

Leanne.