Account suspended

[Beth1018]

Hi! My account has been suspended. I’ve paid my last bill which was due 10/12/2021 and the next one isn’t due until 10/01/2022, for which I have paid £20. However my account is still suspended. Because of this, I have no way of calling the helpline and the EE live chat says it is closed, despite saying it’s open from 8am everyday. 
If any one knows what I can do it would be very much appreciated! 
Thanks 

[Katie_B]

Hello @Beth1018. 

Thanks for coming to the community. 

Has any payment been late?

Was your account suspended before you made your payment?

Speak soon, 

Katie.

[Beth1018]

Thanks for the really quick reply! My account was suspended the other day as I paid my bill late but it was all back to normal yesterday. 
this morning I woke up and it was suspended again. I’m abroad at the moment and really need my phone, I’m not impressed that I can’t contact EE. 

[Katie_B]

Hello @Beth1018. 

When did you make your payment?

It can take 24 hours for the bar to fully lift. 

Are you currently outside the EU?

Speak soon, 

Katie 🙂

[bristolian]

Hi @Beth1018 

Do you have access either to another phone?

Or an internet/WiFi connection that you could use for Skype or a web-calling app?

[Beth1018]

I made the payment this morning. But will any payment amount restore my services as I cannot pay my next month’s bill in full now? 

Also, yes I have access to wifi 🙂 

thank you! 

[bristolian]

Installing a web-calling app such as Skype, should enable you to call EE C/S over a WiFi connection.

But having said that, if you only made the payment "this morning", then as per previous posts it can take 24hours for restrictions to fully lift.