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4gee WiFi mini all lights on

Stiflerswhip
Investigator
Investigator

‎28-06-2021 02:45 PM

Hello, 

I have been using my 4gee mini for about a month. All was good then suddenly it’s not working and all of the blue lights are on solid. I’ve tried resetting it with the r button, turned it on and off a number of times and even held the power button for 30 odd seconds with no change. Can anyone help please? 
thanks. 

0 Helpful
13 REPLIES 13
MattWithoutFear
Investigator
Investigator
In response to Christopher_B

‎13-08-2021 07:05 PM

I'm in the UK, not that I see how that would make a difference to how the lights and box react when being switched on. I've found some people on other forums say they were told by EE technical support that their boxes with bricked when they had the same problem, and this seems to be quite a common issue with the mini WiFi units. I have my receipt and contract with me so will try and take it to an EE store to get a replacement over the weekend. Not impressive from a hardware point of view that it breaks immediately though.

 

0 Helpful
Christopher_B
EE Employee
In response to MattWithoutFear

‎14-08-2021 07:49 AM

Hi @MattWithoutFear It can make a huge difference as the light are an indication of what's going on a can be affected when trying to connect to a none UK network.

 

Before taking a trip to store I would advise having a chat with our tech gurus about this so they can run some tests. 

 

Thanks 

 

Chris

0 Helpful
Stiflerswhip
Investigator
Investigator
In response to Christopher_B

‎15-08-2021 09:07 PM

I chatted to the tech guru and she said that it is a fault that they are aware of and working on a fix. She said that an update will come to the device to fix it. I switch it on every now and then and leave it on but no change. I'm going to take it back and get my money back. I put the sim into an old phone my brother gave me.

0 Helpful
MattWithoutFear
Investigator
Investigator
In response to Stiflerswhip

‎15-08-2021 10:13 PM

Thanks. I spoke to tech support too like the other chap suggested. She couldn't really help beyond saying it sounded like a faulty unit and then found lots of other examples of cases with the same issues. She said I would have to take it back to the point of purchase, which sort of negated the whole point of getting it for a holiday I'm currently on. I tried my luck at the local EE store where I'm staying and they were really accommodating and swapped out the unit for a replacement for me (luckily my wife had packed the receipt and contract, not knowing if I needed any of it to get the box working!). All sorted in the end but only thanks to talking to someone IN person.

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