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4gee WiFi data rip off

garethsutton
Explorer

‎30-05-2020 06:04 PM

I have recently ran out of data on my 200gb a month plan. My first problem was that with the data add ons it just says data allowance for £35 and £50 instead of an amount in gb which left me wondering what to buy. I went for £35 option which bought another 50gb of data. I thought this would be plenty for the remaining 5 days. Within a day it said that I have used it all which is impossible as I was out all day with no devices on. I then had to buy another £50 which gave me 100gb bringing my monthly total to £125. I need refunding as this is completely wrong!

0 Helpful
4 REPLIES 4
Chris_B
Grand Master
Grand Master

‎30-05-2020 06:23 PM

@garethsutton   You’ll need to speak with customer services about this. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Chris_B

‎31-05-2020 11:54 AM - edited ‎31-05-2020 11:54 AM

Hi @garethsutton

 

Thanks for coming to the community.

 

If you visit add-on.ee.co.uk, does this show the data add-ons have been purchased and used?

 

Speak soon.

 

Leanne.

0 Helpful
garethsutton
Explorer
In response to Leanne_T

‎31-05-2020 03:04 PM

Yes It shows they have been added and used
0 Helpful
Leanne_T
EE Community Support Team
In response to garethsutton

‎31-05-2020 03:19 PM

Hi @garethsutton

 

Thanks for checking for me.

 

In this case, please give us a call our Tech Gurus will get this looked into for you and see what they can do to help with your data usage.

 

Thanks.

 

Leanne.

0 Helpful