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Sim activation

Mollie0
Investigator
Investigator

‎31-05-2020 09:16 AM

So i got a new phone yesterday with a new sim, i have tried taking it out putting it back in, restarting my phone. The EE symbol has appeared and i have service yet i cannot send text messages but i can call people. How do i fully active my sim? Also when i try to register my number with the EE app it says it cannot be recognised. 

0 Helpful
2 REPLIES 2
David
Brilliant Contributor
Brilliant Contributor

‎31-05-2020 11:31 AM

Hi @Mollie0 

 

Welcpme to the EE Community,

 

have you upgraded your phone with EE ?

 

If you have you can activate your sim by clicking the link below.

 

ACTIVATE MY SIM  

 

Thanks,

 

David.

0 Helpful
Leanne_T
EE Community Support Team

‎31-05-2020 03:35 PM - edited ‎31-05-2020 03:36 PM

Hi @Mollie0 

 

Welcome to the community.

 

Did you upgrade or is this a new contract with us?

 

Also, what phone are you using?

 

Leanne 🙂

0 Helpful