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4GEE WiFi invalid SIM

PhilDuignan
Explorer

‎04-01-2021 10:58 AM

It's been a while since I used my PAYG 4GEE mifi device. Logging in now it tells me my SIM is invalid. Do I need a new SIM or is there a way of topping this one up?

0 Helpful
4 REPLIES 4
Leanne_T
EE Community Support Team

‎04-01-2021 12:22 PM

Hi @PhilDuignan

 

Thanks for coming to the community.

 

When was the last time you used the SIM, was this over 273 days ago?

 

Speak soon 🙂

 

Leanne.

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎04-01-2021 01:18 PM

Sounds like it has gone into hibernation.

 

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
PhilDuignan
Explorer
In response to Leanne_T

‎04-01-2021 01:41 PM

It may have been close to a year now that I think of it.. guess I need a new SIM? Can you link me to some options I can get delivered in a hurry?Thanks so much!PhilSent from Samsung Mobile on O2
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to PhilDuignan

‎04-01-2021 01:55 PM

See PAYG Data SIM  

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)