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EE refusing to send me a new nano sim

sunshinewelly1
Visitor

‎04-01-2021 01:41 PM

I currently have 2 phones - one is my main business phone with EE and the other is a phone that i pay for every month for my mother. That account was orginally a t-mobile account.

 

I need a new nano sim as i bought her a new phone and the old sim will not work.

 

there does not appear though to be any way of ordering a new sim for her as EE refuse to allow this

 

thy want me to cancel the old Tmobile account and start a new more expensive EE account

0 Helpful
1 REPLY 1
Chris_B
Grand Master
Grand Master

‎04-01-2021 02:09 PM

@sunshinewelly1   When you speak with customer services you need to request a replacement SIM card not a new SIM card.   A replacement sim will be a 3 is one sim with the same number on it and it’ll be the same account.    

0 Helpful