The EE Community

Roaming Australia

I’ve also been unable to use my mobile phone since arriving in Australia today. I’ve been in Bangkok for the last 3 days and used the phone there with no issues and set up the phone before leaving the UK for international roaming - including Australi...

Payment Date Change Not Reflected

Hi,I changed my payment date from the 15th to the 29th via the EE app, and the change was accepted at the time. However, it’s still showing the 15th as my payment date and doesn’t allow me to make any further changes. Could you please explain why the...

Pixelated Picture on EETV

HiMy TV picture is constantly breaking up and pixelating during live TV through my EE box, connected via WIFI. My WIFI speed is 500mb as tested via Speedtest on my mobile phone. It's been like this for months, some days worse than others. Unwatchable...

Roaming phone calls in Australia

I've been unable to get make or receive calls (but can receive text messages) on EE roaming since before Christmas in Australia - my wife on T-Mobile/EE also has the same issue, she was able to make occasional calls but that stopped too.Spoken with E...

Sudden unexpected termination charges

I recently had an email from EE inviting me to an early upgrade to WiFi 7 in March 2025. It also said upgrading pre 31/3/25 avoided any annual price increase until April 2026. My fibre broadband at the time was excellent but as I was ‘invited’ I upgr...

This month on Netflix

Here's a quick look at some new content coming to Netflix this month. WWE WrestleMania 41 First up, this weekend is WWE WrestleMania 41, with two nights of action on Saturday night/Sunday morning and Sunday night/Monday morning (check Netflix for mo...

Hi I closed my account 2 months ago but you're still taking some random money from my account -1 month ago £ 16,this month £41 and I don't know why if I don't have ee account anymore

Hi

Hi all iv been off ill for 3 months and just got a email about unpaved bills but one has gone out and benn  returned due to account being hacked how can I sort this out please as still on sick at the min

Pocket Landline

Has anyone had their pocket landline service completely cut off without any warning?Our business has had no landline for 5 days and EE just say there is a “global issue”. No time frame of repair…This has wrecked my business and I am none the wiser as...

Smart Hub Pro Stinks

Just got my new broadband installed on the 29th with the new Smart Hub Pro 1.6gb.All seemed well until day 3 when I started getting my security cameras disconnecting then other IOT loosing connection too, web pages taking up to 10 seconds to load the...