Broadband Speed

[BobTowns]

You advertise Fibre Broadband for my address with a minimum guaranteed speed of

20 MB/s

My speed this afternoon is 14.85 MB/s.  False advertising or can my speed be improved?

[Mustrum]

Not fake advertising, but faults do occur.

How is your phone line, is it quiet when you dial 17070 option 2?

To help you further, these are the questions asked by @XRaySpeX @

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & any numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

It's sometimes possible to improve the speeds you are seeing.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[XRaySpeX]

@Mustrum :

Please be aware that the diagnostics I ask for there are for when there is no connection on the line, not when it is a speed issue. 

[BobTowns]

 

[XRaySpeX]

You are getting 22.4 Meg. It is above EE's Guaranteed Min. Speed that you quote. However I think there is some leeway to improve it.

Now do the speedtest I requested as I think you are gauging your speed from speedtests but that's not how EE & the rest of the industry measure, advertise & quote BB speeds.

[BobTowns]

Tested as you suggested.

[BobTowns]

In addition, can you explain this?  

[XRaySpeX]

Your cab. is not scheduled for FTTP.

[XRaySpeX]

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?