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02-04-2021 06:50 PM
I am a new user.
Yesterday, the '50 MB Initial Allowance' can be used and ran out. But today, the 'Pack Allowance 8 GB ' cannot be used.
And, the call function is available, and text function is half available. I only can get message, but cannot send them out.
I try to a lot of way to fix this problem. Anyone can do a favour？
03-04-2021 09:36 AM
Hi @drylipss,
What happens when you try to open a web page in your browser over mobile data?
James
03-04-2021 09:44 AM
“could not activate mobile date network, PDP authentication failure”
03-04-2021 09:53 AM
What type of phone are you using?
03-04-2021 09:54 AM
iPhone 8
03-04-2021 09:57 AM
If you go to Settings > General > About, are there any carrier updates available?
03-04-2021 03:34 PM
Settings already show network provider EE. Does it have anything to do with my phone's type?
03-04-2021 03:59 PM
Did you see an option to update your carrier settings @drylipss?
03-04-2021 04:42 PM
unfortunately, I could not see that. I put SIM card into another iPhone, it's shows not network too
05-04-2021 08:35 AM - edited 05-04-2021 08:36 AM
Hi @drylipss
If you're still having problems, I'd definitely recommend speaking to our Tech Gurus so that they can look into this further.
Chris
