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4G mini device stopped working

SharonJ66
Investigator
Investigator

‎25-07-2020 10:48 AM

Hello.  My device suddenly stopped working. It’s completely dead. No lights, tried different charging cables, tried resetting using little hole. Nothing. It’s about 2 years old and I’m using on PAYG with some credit left that I don’t really want to lose. Any advice? I’d consider going on contract if reasonable price. 

Thanks 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎25-07-2020 11:06 AM

Hi @SharonJ66 

 

Buy another 4G device from Amazon/eBay. They are not expensive. 

 

I would suggest contacting EE about a repair, but this will likely prove uneconomical.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
SharonJ66
Investigator
Investigator
In response to Northerner

‎25-07-2020 11:08 AM

Thanks - that was my thought too. The ones I found have the wrong size SIM but I’ve since realised you can buy adapters. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to SharonJ66

‎25-07-2020 12:17 PM

EE will supply replacement SIMs in all the 3 sizes pushable-out for £1.50.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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