Ordered a phone online

[jordansimmo]

I ordered a new phone this morning online and am also switching provider.  I got an email to say the order was successful and got an order number however the payment ‘pay today’ hasn’t been taken. Looking online I’ve seen that other people have not heard anything at all

about a phone they’ve ordered and are waiting for A long time for a dispatch date and the payment to be taken. Live chat is closed. Phone lines are closed or do not work so what am I exactly supposed to do if there is no way of contacting anyone from customer service ? Slightly concerned 

[James_B · Accepted solution]

Hi @jordansimmo,

Welcome to the EE Community. 🙂

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. 

You'll receive a text message with your tracking details as soon as your delivery slot has been confirmed. If there are any issues with your order our sales team will get in touch directly.

Thanks

James

[jordansimmo]

thanks