4G mini device stopped working

SharonJ66
Investigator
Investigator

‎25-07-2020 10:48 AM

Hello.  My device suddenly stopped working. It’s completely dead. No lights, tried different charging cables, tried resetting using little hole. Nothing. It’s about 2 years old and I’m using on PAYG with some credit left that I don’t really want to lose. Any advice? I’d consider going on contract if reasonable price. 

Thanks 

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎25-07-2020 11:06 AM

Hi @SharonJ66 

 

Buy another 4G device from Amazon/eBay. They are not expensive. 

 

I would suggest contacting EE about a repair, but this will likely prove uneconomical.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
SharonJ66
Investigator
Investigator
In response to Northerner

‎25-07-2020 11:08 AM

Thanks - that was my thought too. The ones I found have the wrong size SIM but I’ve since realised you can buy adapters. 

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XRaySpeX
EE Community Star
EE Community Star
In response to SharonJ66

‎25-07-2020 12:17 PM

EE will supply replacement SIMs in all the 3 sizes pushable-out for £1.50.

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