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4G Router signal issues after upgrade

Smudge2102
Visitor

‎19-07-2020 09:14 PM

We upgraded our 4G router from an EE box to a BT box. Since this upgrade our signal has been awful and at least 3/4 of the day we done get any signal to get on the internet. We run a business from home and this is really important to us... any advice is fantastic 👍

0 Helpful
3 REPLIES 3
Kirigaya_Kazuto
Star Contributor
Star Contributor

‎19-07-2020 09:20 PM

Do you mean BT mobile broadband? if so, wouldn't this be better suited for the BT forum?

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XRaySpeX
EE Community Star
EE Community Star
In response to Kirigaya_Kazuto

‎20-07-2020 01:03 AM

@Kirigaya_Kazuto : The EE version seems to be discontinued and has been replaced with the BT version 4GEE Home Router 2 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team
In response to XRaySpeX

‎20-07-2020 10:15 AM - edited ‎20-07-2020 10:15 AM

Morning @Smudge2102 

 

Thanks for coming to the community.

 

If you enter your postcode into our EE Network Status Checker, do we have nay signal issues showing for your area?

 

Do you have any other EE devices? if so, have they also experienced no signal?

 

Speak soon 🙂

 

Leanne.

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