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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2650 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15525 Views
  • 51 replies
  • 65 Helpful

new sim

I received an upgrade and got a new phone and sim. It is nearly been 24 hrs since I set this up and still not getting a service. This was upgraded to a 256 gb from a 64 gb

lindsey11 by Investigator
  • 653 Views
  • 7 replies
  • 4 Helpful

Phone Number

Alright so next month i'm due for an upgrade and i am switching EE accounts from my fathers to my own and the way i'm ordering it is via Fonehouse.co.uk. But I want to know if i can keep my current phone number since i'm sticking with EE. It's such a...

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new phone number but old number is still showing

Hi All I've just changed my number but when I message others via txt or WhatsApp, I keep getting told that the message still pops up with my old number showing... does anyone have any idea's why and also how do I stop this confusion

Mac1965 by Investigator
  • 7560 Views
  • 7 replies
  • 0 Helpful

Mini router turning off

Hi all. New to the forum and looking for assistance. move just bought a mini router for a static caravan. Sold as new other but the lady who sold it me said she never used it. It looks new with the cable still wrapped etc. anyway- plugged it in yeste...

AndyL1968 by Investigator
  • 1309 Views
  • 4 replies
  • 0 Helpful

Pac code error

Hello, I have moved to a different country and I would like to change providers but keep my phone number. I am not sure if it will work, but it's worth trying. I am trying to get a PAC code but it keeps giving me an error. Please find the screenshots...

Screenshot 2020-07-20 at 08.01.32.png Screenshot 2020-07-20 at 08.01.45.png
TinaNone by Contributor
  • 797 Views
  • 7 replies
  • 0 Helpful

Upgrade applied for no follow up text

Hi I applied to upgrade on Friday 17th and received an email to confirm my order, however I haven’t had any update since and am unable to track my order online. How can I resolve this?

Clairey2 by Investigator
  • 512 Views
  • 5 replies
  • 0 Helpful

4G Router signal issues after upgrade

We upgraded our 4G router from an EE box to a BT box. Since this upgrade our signal has been awful and at least 3/4 of the day we done get any signal to get on the internet. We run a business from home and this is really important to us... any advice...