Upgraded iPhone 13 delivery

Harpers271
Explorer

‎08-12-2021 10:50 AM

Hello, I ordered a new iPhone13 upgrade on Thursday 2nd Dec. I revived the xko order email, but still no confirmation on order itself. When upgrading it said this was in stock, iPhone 13 128Gb starlight. Can you confirm if and when you expect to deliver or if there are any issues with product availability. 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎08-12-2021 12:36 PM

Hi @Harpers271

 

Welcome to the community.

 

The current guidance for that model is to expect dispatch within 7 days. So hopefully you'll hear from DPD about the delivery.

 

Chris

0 Helpful
Harpers271
Explorer

‎11-12-2021 02:11 PM

Thanks, been over a week now and still no email re delivery and still when check the xko number it says no information. How do I find out where my order is? 

0 Helpful
Jon_K
Former EE Employee
In response to Harpers271

‎12-12-2021 09:09 AM

Hi @Harpers271.

 

If you're unable to track your order online I'd recommend getting in touch with our Customer Care team.

 

They will be able to access your account and see what is happening.

 

Jon

0 Helpful