1168 text message.

karenth
Visitor

‎23-12-2021 02:19 PM

I've received a text from 1168 offering an EE data upgrade. Is this genuine?

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎23-12-2021 04:02 PM

@karenth  do you have to reply back with the command word of YES/Now or something like that  ?  if it is then yes it’s genuine.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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mikeliuk
Ace Contributor
Ace Contributor

‎23-12-2021 04:21 PM

Hi @karenth ,

 

It's not possible to confirm the veracity or safety of a text message by the reply which it requests that you give.

 

If you have any doubts, I would recommend to check with an online chat that the offer is genuine or wait for an EE representative to confirm on here.

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Chris_B
EE Community Star
EE Community Star
In response to mikeliuk

‎23-12-2021 04:46 PM - edited ‎23-12-2021 04:50 PM

@mikeliuk   The number is 1168 that’s an EE number.  I wouldn’t of said it was ok otherwise.  The reply back of YES/NOW is only to activate the offer.  If it’s asking for more information then yes or now then I wouldn’t trust it myself so that why I put that.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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