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10% discount offer

DreamboatAnnie
Visitor

‎17-10-2021 10:56 AM

I'm on PAYG, a very old pack that they dont offer anymore and I was texted an offer from EE.  10% off every pack if I registered my bank card for automatic monthly renewals. It saves me remembering to pay every month so I did it. My £10 per month pack should now be £9 but they've taken £10 and I've had no further communication to let me know how I'm getting my 10% discount.

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎17-10-2021 12:08 PM

@DreamboatAnnie  You’ll have to speak with customer services about this as it’s an account related issue. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
CJ5
Investigator
Investigator

‎18-10-2021 11:08 PM

The marketing says "You can now get 10% off any pack, any time".

 

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/card-payments-explained

 

But the terms and conditions say "The 10% discount is only applicable to PAYG Mobile packs launched in or after 2021."

 

https://ee.co.uk/help/help-new/terms-and-conditions/pay-as-you-go/card-payments

 

Someone at EE needs to find out which statement is correct, and amend whichever one is not correct.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to CJ5

‎19-10-2021 10:28 AM

Thanks for your feedback @CJ5

 

I'll ask our pay as you go team to take a look at it.

 

James

0 Helpful