10% discount offer

[DreamboatAnnie]

I'm on PAYG, a very old pack that they dont offer anymore and I was texted an offer from EE.  10% off every pack if I registered my bank card for automatic monthly renewals. It saves me remembering to pay every month so I did it. My £10 per month pack should now be £9 but they've taken £10 and I've had no further communication to let me know how I'm getting my 10% discount.

[Chris_B]

@DreamboatAnnie  You’ll have to speak with customer services about this as it’s an account related issue. 

[CJ5]

The marketing says "You can now get 10% off any pack, any time".

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/card-payments-explained

But the terms and conditions say "The 10% discount is only applicable to PAYG Mobile packs launched in or after 2021."

https://ee.co.uk/help/help-new/terms-and-conditions/pay-as-you-go/card-payments

Someone at EE needs to find out which statement is correct, and amend whichever one is not correct.

[James_B]

Thanks for your feedback @CJ5

I'll ask our pay as you go team to take a look at it.

James