The EE Community

I want to cancel my EE mobile phone contract

WF13 location

Hi since last Thursday EE coverage been really poor blackspotting no steady coverage nothing loads up. I have to put my home WiFi on to get messages or calls just can't get good signal and been fine since we moved to area haven't had any issues till ...

Being added to an A/C as a 3rd party contact via call with Customer Services

Good Afternoon, Just seeking clarity on something - My father is the account holder and bill payer - however I am the primary user of the internet in our house. I did some research on these forums and found that it's possible for an account holder to...

5G Standalone

I recently upgraded my EE plan to the full works plan and it has given me 5G SA as an add on, however there is no option for me to enable it on my iPhone. I have replaced the eSIM that I am using and ensured that my phone is up to date, but still not...

Coverage in Woburn Sands

Update: 07 May 2025 Over the past few months, our engineers have been working with the site provider to arrange a date to access the area. Barring any unforeseen delays, we expect to access the area and start building the equipment needed for the new...

I desperately need help with activating a new pre paid sim please🙏

I have bought an EE 120gb data sim for my rut950 4g router. I have put the sim into the router but nothing is happening. I can't put the sim into my phone as it is a different size. Please help as I have read that the sim will need to be activated by...

Purchased TV with free TNT Sports

HelloI recently purchased a TV via the app, where the monthly payments are being added to my mobile bill. It said it came with free TNT sports but I haven't received any texts or emails with any information on how I activate this.Please advise 

Cannot access Bill & Payment information

I login to the web site but cannot access Bill & Payment information and also Plan & Subscription 

sim wont work in my new iphone 16 pro

i was transfering my icloud back up from iphone 13 pro to my 16 pro. it said something about an esim which i dont have a pin for. so i put the sim in my 16 pro and it wont work. i put it back in my 13 pro and it wont work. someone please help me.

Apple Music not working as a smart benefit

Hi. This is really starting to get on my nerves. I have been trying and trying to get my Apple Music smart benefit to work. Have spoke to both EE and Apple and am getting no help. All I keep getting is ‘this subscription is being used with another Ap...